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waxed canvas rucksack waterproof canvas backpack

Name: waxed canvas rucksack waterproof canvas backpack
SKU: 33951
Price: 165.99 USD
Availability: InStock

$165.99

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Category: Canvas Backpack Tags: waterproof canvas backpack, waxed canvas rucksack

waxed canvas rucksack waterproof canvas backpack

size: 30*15*40 cm

Here is a list of answers to our most frequently asked questions.

*Please keep in mind that winter orders may have a slight delay due to poor weather conditions.

Shipping & Tracking

How long will it take to ship my order?
All orders have a 2-5 business day processing time before the order ships out. Once the item is shipped it takes about 10-19 business days to be delivered within the US and 2-4 weeks for delivery outside the US.

*Please allow 2-4 weeks for packages to be delivered.

Why is the shipping time so long?
All of our items are shipped directly from our vendors in Asia. All orders must clear Asian Customs as well as US Customs; this is the biggest reason for the longer-than-normal shipping time.

How do I track my order?
Once your order has been processed and shipped we will send you a tracking number and a link to track your order.

Why is there no tracking information for my order?
There is a 2-5 business day processing time for each order. After that you should see tracking information come up. If you still do not see tracking info for your order, wait a few days and check again, there can be delays in the relay of information from carrier to carrier. If you still do not see any info after that please contact the customer support team at contact@canvasbag.co and we can help you out.

A special note on Christmas shipping:
If you need items by Christmas we recommend placing your order on or before December 4th. Orders placed after December 4th are not guaranteed to be received by Christmas.

Can I get a refund if I don't receive my package, but the tracking says it has been delivered?

If you haven't found your package after checking with roommates, relatives, friends, neighbors, and your post office, you will have to open a case with USPS or whichever local carrier delivered your package. Once the tracking status shows as delivered by the carrier, our company is no longer responsible for the package.

Customer Service

I emailed your customer service team, but they have not gotten back to me, what do I do?

The way our email system works is in chronological order of when the email is placed. Emailing multiple times will only put you further back in our email queue. The best thing you can do is be patient, and a customer service rep will get back to you within 48 hours. *Please note our office hours.* If you have not received a reply within 48 hours, please contact us via contact@canvasbag.co, as it is possible your email was sorted into our spam folder.

When is your team in the office?

Our office hours are Monday-Friday, 9:00am-5:00pm CST. We are out of the office for all US holidays.

Why don't you offer customer service over the phone?

We have a very small customer service team, so it would be impossible for us to give the quality of customer service via phone that we try to give every customer. We are more than happy to answer any questions you may have (if you have not already answered them yourself through the FAQ) via our customer help email, contact@canvasbag.co

Purchasing

What payment methods do you offer?
You can pay via credit or debit card, PayPal.

My payment won't go through, what do I do?
Contact our customer support team at contact@canvasbag.co, they can help you out!

Returns & Exchanges

Do you have a preferred mailing service for returns?

We ask that you please ship any returns back to us through trackable USPS. FedEx almost always needs a signature for delivery.

What is you return policy?
You have 10 days to return or exchange an item from the day you receive it.
The item being returned or exchanged must be in the same bag it was received in, with tags still attached, as well as being free of any pet hair.

I am outside the US, and I would like to return my purchase, how do I do so?

You'll have to manually send the item to our return address, and be reimbursed for shipping via PayPal. We only offer shipment reimbursements via PayPal, so you will need a PayPal account to receive the payment. Please email us at contact@canvasbag.co to get started on your return.

How do I return an item?
Please contact contact@canvasbag.co for details on how to return your item.

Do you pay for return shipping?
We offer free shipping on all returns and exchanges.

Payment

1. PayPal
If you have a PayPal account, you can pay directly by logging into your PayPal account. If you do not have a PayPal account, please pay with PayPal accepted credit cards. PayPal accepts credit cards are: Visa, Mastercard, American Express, Discover and Maestro, ect.

2. Credit cards: Visa, Mastercard, American Express, Discover and Maestro, ect.

How to use credit card payment ?

Paying at PayPal without a PayPal account

Payments for CanvasBag.Co are made at PayPal, but you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal's website to complete your payment. You don't need to register a PayPal account neither.

Once you get redirected to PayPal, just do as follows: