What is your return policy?

FREE Return / Exchange

With CanvasBag.Co’s return policy, if you receive the item and don’t like it, return it back to us and get a full refund. All you need to do is to send the new and unused item back to us.

How do I return an item?

Step 1:  Send us an e-mail with Order NO. and reason for return.

Step 2:  We send you a return number.

Step 3:  Write the return number on the package and return the package.

Step 4:  Full refund within 24 hours we received your returned item.

How do I exchange an item?

If you received a damaged or wrong item, return it and we will ship a new package to you.

If you would like to exchange a product for a different one, return it and tell us which product you want to exchange for and we will ship a new package to you.

Is there any restocking fee?

We don’t have any restocking fee.

If you don’t find the answer of your question here.

CanvasBag.Co is here to help you. Contact us by live chat, phone or email.