What is your return policy?
FREE Return / Exchange
With CanvasBag.Co’s return policy, if you receive the item and don’t like it, return it back to us and get a full refund. All you need to do is to send the new and unused item back to us.
How do I return an item?
Step 1: Send us an e-mail with Order NO. and reason for return.
Step 2: We send you a return number.
Step 3: Write the return number on the package and return the package.
Step 4: Full refund within 24 hours we received your returned item.
How do I exchange an item?
If you received a damaged or wrong item, return it and we will ship a new package to you.
If you would like to exchange a product for a different one, return it and tell us which product you want to exchange for and we will ship a new package to you.
Is there any restocking fee?
We don’t have any restocking fee.
If you don’t find the answer of your question here.
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